Frequently Asked Questions
Below are clear answers about how our services operate, what is included, and how we maintain reliability and communication across every visit.
We agree on a defined service frequency (weekly, fortnightly, monthly, or as arranged) and follow that schedule consistently. The purpose of recurring care is stability. By maintaining a regular rhythm, your garden or vacant lot remains controlled and presentable, reducing the need for heavy corrective work. For gated estates or restricted properties, access arrangements are coordinated in advance to ensure continuity. For overseas or remotely managed properties, visit confirmations and photographic updates can be provided when requested.
A standard visit includes grass cutting, trimming or edging along boundaries and pathways, and a clean finish once work is completed. Light overgrowth that prevents proper cutting may be cleared as needed. Green waste generated from our work is removed so the property is left tidy and presentable. If any condition outside normal maintenance is observed, we will inform you before proceeding with additional work.
Our standard packages focus strictly on landscape maintenance and routine care. Large debris removal, construction waste disposal, planting, soil treatment, irrigation repairs, pest control, structural modifications, or heavy clearing are not included unless discussed and agreed in advance. Where additional intervention is required, scope and pricing are confirmed clearly before any work begins.
Payment terms are confirmed before service begins. For certain projects or first-time engagements, a deposit may be required to secure scheduling and allocate resources. Recurring services may be billed monthly or per visit, depending on the agreed arrangement. If you need to reschedule, we appreciate reasonable notice and will accommodate changes where practical.
Client and property information is treated with discretion. Access instructions, pricing arrangements, site details, and photographic updates are not shared publicly or with third parties without consent.
We aim to respond within two working days. For urgent matters, WhatsApp is typically the fastest channel. For larger or more complex properties, we may request additional details or arrange a brief assessment so that scope and expectations are clearly aligned.